Refund Policy

AutoLift – Professional Return & Refund Terms

1. Return Eligibility

To qualify for a return and refund, the following conditions must be met:

• The item must be returned within 7 to 30 days from the date of delivery.
• The product must be unused, undamaged, and in its original condition.
• All original accessories, documentation, and packaging must be included.
• A valid proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

We reserve the right to refuse returns in the following situations:

• Items returned after the approved return period.
• Products showing signs of use, damage, misuse, or modification.
• Items returned without prior authorization.
• Products missing parts, accessories, manuals, or original packaging.

3. Return Request Procedure

To initiate a return, please contact our support team by email and include your order details along with the reason for the request.

• All return requests must be approved before the item is sent back.
• Unauthorized returns may be rejected or delayed.
• Once approved, return instructions will be provided by our support team.

4. Refund Processing

After the returned item is received and inspected, we will notify you of the refund status.

• If approved, the refund will be issued to your original PayPal payment method.
• Refunds are typically processed within 3 to 7 business days after inspection.
• Only payments made via PayPal are eligible for refund processing.

5. Shipping Costs

• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• If a refund is granted for a non-defective return, shipping and handling fees may be deducted where applicable.

6. Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

• Please provide clear photos of the item and packaging.
• Our team will review the case and offer an appropriate solution, which may include replacement, partial refund, or full refund.

7. Order Fulfillment Information

• Handling Time: 3–4 business days
• Shipping Time: 14–24 business days
• Payment Method Accepted: PayPal only